Where are you based?

saint blanc is based in The Netherlands, Amsterdam. We work with the New Skool shipping method. This means that we ship directly from our warehouse in The Netherlands.

I want to contact you. How can i get you?

No worries! We are directly contactable through our chat or at info@sntblnc.com

I emailed customer service, how long wil it take them to respond?

For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday till Friday.

Will you restock sold out items?

Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

Which countries do you guys ship to?

Worldwide shipping! Please contact us at info@sntblnc.com if your country isn’t available in our list. We might be able to fix something for you!

Please note that your billing address must match the address on your credit card statement.

How Can I Track My Order?

Once your payment is finalized and your order has been processed, you will receive automatically information about your order.

Do i have to some duties or taxes?

We have some good news! Because we work with very close with our supplier, there is almost a zero chance that your order will have any additional fees added after you have paid for your item and it has been shipped.

Hey my garment has arrived damaged, what now?

Again, just contact us at info@sntblnc.com and we will immediately resolve your issues.

What are the return conditions?

Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

How soon will i get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

Can i cancel or change my order?

In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

I have placed an order during the sale. Can i return my order?

All orders placed during sale or discount are final and are therefore not possible to be returned.

I am missing an item in my received order. What now?

Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.

What payment methodes do you accept?

We accept secure payment through Paypal, IDEAL, Klarna, Stripe, Bitcoin, Bancontact, Giropay and accept all major credit and debit cards through our secure payment gateway.